Terms and Conditions
By completing your purchase, you agree to the following terms & conditions.
Returns and Refunds (RMA Required)
All returns require a Return Material Authorization (RMA). To request one, contact us at service@dentlight.com for an RMA number to be issued for your return. Returns sent without an RMA may be refused.
Returns must be requested within 15 days of delivery. Items must be unused, in original condition, and in original packaging with proof of purchase. Accessories and replacement parts are non-returnable. Once received, all returns are inspected before a refund is approved. Items that are used, damaged, missing parts, or not in original condition (not due to our error) may only qualify for a partial refund or may be rejected. Items may also be subject to a $40 restocking fee and merchant fee if applicable.
Shipping costs are non-refundable. Shipping and handling returns to DentLight is the responsibility of the shipper. We recommend using a trackable shipping method, as we are not responsible for returns until they are received.
Approved refunds are issued to the original payment method within up to 14 business days after inspection. Processing times may vary depending on your bank or payment provider.
Exchanges are only provided for items that arrive defective or damaged. Please contact us first to obtain an RMA.
We reserve the right to deny any return that does not meet these conditions. By placing an order, you agree to these terms.
Contact
Contact us for any further information or help. Please see our returns/service page for more details.